Returns help
Returns and refunds
Use this page to explain your return window, cancellation process, damaged item process and refund timing.
How returns work
Contact support
Ask customers to include their order number and billing email or postcode.
Follow instructions
Explain packaging, labels, return address and any items that cannot be returned.
Refund processed
Tell customers when refunds are processed after inspection or return receipt.
Report a problem
Order number
Support needs this to find the purchase.
Photos
Ask for clear photos of the item, packaging and courier label where relevant.
Short explanation
A clear summary helps support decide the next step quickly.
