Help centre
Frequently asked questions
Edit these questions to match your store policies, products, delivery options and support process.
Order questions
Where is my order confirmation?
Ask customers to check their inbox and spam folder, then contact support with their order number.
Can I change my order?
Changes may only be possible before the order is packed or dispatched.
Can I get an invoice?
Tell customers how to request a VAT or tax invoice if your store provides one.
Delivery questions
How much is delivery?
Add your delivery prices, free delivery thresholds and regional restrictions here.
Is express delivery guaranteed?
Explain your policy clearly. Courier delays, busy periods, weather and address issues can affect delivery.
How do I return something?
Ask customers to contact support with their order number before sending anything back.
Product questions
How do I choose the right size?
Customers should check full dimensions, fit notes, compatibility and intended use before ordering.
Can colours or packaging vary?
Product colours, packaging and minor details can sometimes vary by supplier or batch.
What if I need product advice?
Ask customers to send the product name, intended use and any size or compatibility details.
