Delivery help
Delivery information
Use this page to explain dispatch times, delivery methods, estimated delivery windows and courier guidance for your store.
Delivery basics
Delivery options
List your standard, express, local or collection options here.
Delivery costs
Add your shipping prices, free delivery thresholds and regional restrictions.
Delivery estimates
Explain that delivery windows are estimates and can be affected by courier delays.
How delivery works
Order placed
The customer receives an order confirmation after checkout.
Order packed
The store prepares the order for dispatch or collection.
Tracking sent
When available, tracking information is sent by email or shown in the customer account.
Quick answers
When will my order arrive?
Check the delivery method selected at checkout and any tracking email. Delivery estimates are not always guaranteed.
Can I change my delivery address?
Contact support as soon as possible. Address changes may not be possible after dispatch.
My tracking has not updated
Courier tracking can take time to update after collection. Check again later, then contact support if there is still no movement.
