Delivery Policy
At cigcase.co.uk, we aim to provide a fast, smooth, and reliable delivery experience. Below you’ll find all the key information about shipping times, charges, and tracking to help you shop with confidence.
1. Where We Deliver
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We currently deliver to addresses within the United Kingdom.
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For international delivery enquiries, please contact us at sales@cigcase.co.uk before placing your order.
2. Order Processing Times
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Orders are typically processed and dispatched within 2 working days, excluding weekends and bank holidays.
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Please allow extra time during busy periods such as Christmas or sales events.
3. Delivery Methods
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We use reputable UK couriers to ensure your order arrives safely and on time.
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Available shipping options and estimated delivery times will be shown at checkout.
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Delivery time and cost may vary depending on the method you choose.
4. Estimated Delivery Times
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Delivery times vary depending on your location and selected shipping method.
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All delivery times are estimates, not guarantees. Delays may occur due to factors beyond our control, such as weather or courier issues.
5. Delivery Charges
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Shipping costs are calculated based on the weight, size, and destination of your order.
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The final delivery charge will be shown during checkout before payment.
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Any customs fees or import duties for international orders are the customer’s responsibility.
6. Tracking Your Order
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Once your order is dispatched, you’ll receive a confirmation email with tracking details.
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You can use the tracking number to follow your parcel via the courier’s website.
7. Missed Deliveries
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If the courier is unable to deliver your parcel, they will leave a delivery attempt notice with further instructions.
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Please ensure your shipping address is accurate to avoid failed deliveries or delays.
8. Lost or Delayed Orders
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If your order is lost or severely delayed, contact us promptly at sales@cigcase.co.uk.
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We’ll liaise with the courier to investigate and resolve the issue as quickly as possible.
9. Policy Updates
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We may update this Delivery Policy from time to time. Any changes will take effect immediately once published on our website.
If you have any questions about your delivery or need help, please get in touch at sales@cigcase.co.uk – we’re always happy to assist you.